Welcome to the website (the “Website”). In accordance with the principles of legality, loyalty and transparency, we place at your disposal this Data Protection Policy, which provides information on the processing of personal data by TERRA, S.L. (hereinafter, “TERRA”) may carry out through any of the forms or channels of contact on the Website, as well as in the development of its activity.


Identity: TERRA, S.L. (“TERRA”).

Company address: Rúa dos Canteiros, 11, 27003 Lugo.

Contact: If you have any questions regarding the processing of your personal data, you may contact TERRA by e-mail: If the reason for contacting us is different, you may contact us through the following email addresses depending on the reason:


To make a reservation, please use the form provided for this purpose on the website or at the following telephone number: 982 20 99 15.

General questions:

TERRA assumes the commitment to guarantee the privacy of the natural person whose personal data is processed by TERRA (hereinafter, the “Interested Party(ies)”), and in the interactions with the same. TERRA also assumes the commitment not to collect unnecessary information about the Interested Party. The Stakeholders about whom data may be collected through the Web Site are third party customers or service providers of TERRA and the Users -term defined in the Legal Notice-.


TERRA may collect personal data of the Interested Parties through the Website and in the development of its activity, through the following ways:

Navigation in the Web Site:

Through the reservation form, in which case, we will collect the personal data strictly necessary to manage the reservation, which will be marked with an asterisk or as “required” in the form itself, these are: name and e-mail address.

By contacting TERRA through the form provided for that purpose on the Website, in which case, we will collect the personal data strictly necessary to manage the query, which will be marked with an asterisk or as “required” on the form itself, these are: name and email address.

In the event that you book or contact us through the telephone or email numbers on the Website, we will treat the data you provide. On our part, in the case of a reservation via telephone or e-mail, we may request: name and surname(s), telephone number and, if applicable, e-mail address.

In addition, when an Interested Party uses the Website, the following information may be collected:

Information about the Interested Party’s interactions with the Website, including, interactions with any Content -term defined in the Legal Notice- available on the Website, with Third Party Links -term defined in the Legal Notice-, as well as advertising, products and services offered or available on or through the Website, or that are linked to it.
Information on how the Interested Party and other persons have used the Website, collected on a cumulative basis.
Technical data, which may include URL information, cookie data, your IP address, the type of device you use to access or connect to the Website, unique device identification, device characteristics, type of network connection (e.g., wifi, 3G, LTE) and provider, network and device performance, browser type, language, information enabling digital rights management, operating system and version of the Website.
TERRA may use cookies and other technologies to collect this type of information. More information is available in the Cookie Policy.

In the development of TERRA’s activity on the occasion of our relationships with suppliers and certain customers (or potential customers). TERRA may process the following data of its suppliers: NIF number, name and surname of the contact person, telephone number, e-mail address, commercial information and/or economic, financial and insurance data.

Video surveillance. In TERRA’s facilities there are security cameras installed for the purpose of security control and labor control. The interested parties affected for these purposes are the employees and customers of TERRA. The personal data involved in this case is the image.


The data collected in accordance with the provisions of the previous section are those that are adequate, relevant and strictly necessary for the purpose for which they are collected, which will be the following:

In relation to navigation on the Website, the purposes of processing are as follows depending on whether the User uses the reservation or contact form:

To manage the bookings made through the procedure provided for this purpose on the Website and to send NON-commercial notifications to the e-mail address provided, for the management of the booking.

The legal basis for the processing of personal data for this purpose is the consent of the person concerned, expressed in the box provided for this purpose under the form itself.

Under no circumstances are you obliged to provide us with the requested data. However, the lack of supply may prevent the effective management of the reservation.

Contact us:
Process and manage the query raised through the form provided for this purpose on the Website or through the means of contact available on the Website.

The legal basis for the processing of personal data for this purpose is the legitimate interest.

In the development of TERRA’s activity on the occasion of our relations with suppliers and customers (or potential customers): to communicate with you within the framework of a business or commercial relationship and, therefore, to manage, execute and maintain the business or commercial relationship with you.

The legal basis for the processing of your personal data for this purpose is the execution of a contract.

In relation to video surveillance: security control and work control. It is noted that there are information signs in the relevant places of the TERRA facilities.

The legal basis for the treatment of the image is the fulfillment of a mission carried out in the public interest.

In the event that (i) you have a business or commercial relationship with TERRA or (ii) you have consented to this by checking the box provided for this purpose at the time of a reservation, sending commercial communications and/or newsletters about TERRA services, promotions and/or events by e-mail, SMS, or any other equivalent electronic communication means.

The legal basis for the processing of personal data for this purpose is the consent of the Interested Party itself (by ticking the corresponding box at the time of booking) or, where appropriate, the legal authorization that emanates from Article 21 of the Law on Information Society Services (for maintaining a business or commercial relationship).

In any case, you can refuse to receive commercial communications through the mechanism provided for that purpose in each commercial communication you receive. It will be a simple and free procedure.

Additionally, your data may be processed through the cookies used by the Website, in accordance with the provisions of the Website’s Cookie Policy.

You warrant (i) that you have the capacity to act in accordance with applicable law at all times, (ii) that the personal data provided belongs to you, and (iii) that you are not disclosing any third party data.

Likewise, you guarantee that the data provided are true, exact, complete and updated, and that you are the only person responsible for any damage generated as a consequence of the breach of such guarantee, exempting, in any case, TERRA from responsibility. In this sense, the Interested Party knows and accepts that TERRA is not obliged to monitor and control the truthfulness, accuracy and updating of the data provided by the Interested Party.


The personal data you have entrusted to TERRA will be kept for the time strictly necessary for the purposes for which they were collected, provided that consent has not been revoked – when the processing of personal data is based on consent. However, even after the above-mentioned time has elapsed or the consent has been revoked, TERRA may keep the personal data to meet the responsibilities that may arise from the relationship with the Interested Party and any other legal requirement.

With respect to the image of Stakeholders processed by video surveillance, the images shall be kept for a maximum of 30 days since they were captured and/or recorded, unless the images must be kept for longer periods due to legal issues or requirements of an administrative or judicial authority, in which case, they shall be kept duly blocked and for the strictly necessary and required time.


TERRA shall not communicate the personal data of the Interested Parties to any third party, unless legally obliged to do so. Without prejudice to the above, for information purposes, TERRA has and may have the collaboration or provision of services of third parties who may have access to the personal data of the Interested Parties within the framework of such collaboration or provision of services. Nevertheless, such third parties shall process the data on behalf of TERRA in their capacity as data processors and shall therefore comply with the provisions of the data protection regulations with regard to the relations with data processors and data controllers.

TERRA shall not carry out international transfers of your data to countries that do not offer sufficient security guarantees. The data that TERRA collects about the Stakeholders shall only be stored and, where appropriate, transmitted within the European Economic Area.


The Interested Party may, at any time, withdraw consent for the processing of its personal data (when the processing of data is based on consent), as well as exercise, when appropriate, the rights of access, rectification, deletion, portability of data, limitation and opposition to their processing and the right not to be subject to automated decisions, when appropriate, by writing, accompanied by a copy of an official document identifying him/her, addressed to TERRA, Rúa dos Canteiros, 11, 27003 Lugo (Spain), or to the e-mail address

Likewise, if a User considers that his or her data are not being correctly processed by TERRA, he or she may file a complaint with the corresponding data protection authority, the Spanish Data Protection Agency (AEPD) being the one indicated in Spanish territory.


In order to safeguard the security of personal data, we inform you that TERRA has adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided. All of this to avoid its alteration, loss, and/or unauthorized treatment or access, as required by the regulations, although absolute security does not exist.

TERRA informs the Users that their personal data will be treated with the maximum zeal and confidentiality by all TERRA personnel involved in any of the phases of treatment.


It is important that, in order to keep your personal data up to date, you inform us whenever there has been a change in them. We consider that, if you do not expressly cancel your personal data, you continue to be interested in continuing to incorporate them until TERRA considers it appropriate and as long as it is suitable for the purpose for which they were obtained.

TERRA shall not be responsible for the data protection policy with respect to the personal data that it may provide to third parties through the links available on the Website.


TERRA may modify this Data Protection Policy to adapt it to changes in the Website due to legislative changes regarding personal data that may arise and affect this policy or in order to adapt this policy to the instructions given by the AEPD, and therefore requires you to read it each time you provide your data through the Website.

When there are significant changes in this Data Protection Policy, the Stakeholders will be informed either through the Website or by e-mail to the Stakeholders who have consented to the processing of their data.